Terms | Conditions | Refund Policy

Overview

Hotel Rules and Management Policies

In order to make your stay as pleasant as possible, the hotel’s Management requests your co-operation in observing the following as an agreement between the guest and Ocean Cliff Hotel Negril under which rooms are permitted to be used by the guest(s):- 

Check-in time is at 3.00pm; please present your Identity card, Passport. By Law visitors must present personal documents for hotel records upon request such as hotel voucher / confirmation number for verification of all guests.

Check out time is at 12.00pm; please inform the reception if you wish to retain your room beyond this time. Extension will be given depending on the availability.  

We are pleased to accommodate early arrival, subject to availability. Please make your request as early as possible to ensure availability. To guarantee early arrival, the room must be booked and paid for the prior night.  

Bills must be settled upon check-in either by cash or credit card, personal cheques are not accepted. 

To book your room, we require a credit card to guarantee the reservation. We accept MasterCard, Visa, and Debit Cards. We do not hold rooms without a guarantee. A three-night deposit, or the length of your stay if it is shorter than 3 nights, is required. Your card will be charged for the deposit plus 10% tax, 10% service and US$1 Guest Accommodation Room Tax per night, at the time of making the booking. If a room is canceled up to fourteen days prior to arrival, there is a $50 handling charge. Alternatively, if you change your plans prior to fourteen days to arrival, you may move you’re booking to an alternative date and apply your full deposit to that new date. For late cancellations less than fourteen days to arrival your deposit will be charged.

Ocean Cliff reserves the right to retain full deposit on No-Show bookings should the hotel not receive any previous confirmation regarding change of date prior to the arrival date in question.

On cancellation of refundable bookings, the refund processing will take time between two (2)-to four (4) weeks to show refund back on your credit card statement. Reasons for the specified processing time are based on billing cycle of your credit card company and processing time of the bank. The refund depends on numerous factors such as the hotel’s cancellation policy, time of cancellation and processing fees etc. For more details refer to the cancellation policy mentioned above.

Should any guests lose personal belongings while staying at Ocean Cliff Hotel Negril, if recovered, the item will be recorded as ‘found’. Hotel keeps detailed records of all ‘found’ items and will make a reasonable effort to contact the guest if an item is left in the hotel’s guest room after the guest has checked-out which will be placed in our Lost & Found store/safe box. We will ship items back at the owner’s expense upon request.  Any items, which are not claimed within ninety (90) days, will be donated to a local hospital.

The hotel’s Management will not in any way whatsoever be responsible for any loss / or damage to the Guest’s valuable/article unless valuable/article are declared upon arrival/check-in and only to be stored or keep in hotel’s safe box, provided in all rooms. Guests will be issued with a receipt for any valuables/articles kept with the hotel. 

Guests are particularly requested to lock the door of their rooms when going out or going to bed. The Hotel’s Management will not in any way whatsoever be responsible for any loss / or damage to the Guest’s belongings or any other property from either the hotel room or any other part of the hotel for any cause whatsoever including theft of pilferage. 

The guest will be held responsible for any loss or damage to the Hotel property caused by themselves, their guests or any person for whom they are responsible. 

Subject to availability of the storage space, the guest can store luggage in the luggage room, at the guest’s sole risk as to loss or damage from any cause, guest who wish to store luggage overnight or more than 24 hours are required to submitting complete “luggage indemnity form” together with their belongings. Luggage must not be stored for period of over 100 days. 

The hotel is fully equipped with smoke detectors and emergency evacuation plan in all rooms, and fire extinguishers, fire hose reels, and floors evacuation plans in all floors.  

No pets are allowed in the hotel premises. 

Smoking is prohibited in all the enclosed areas within the hotel without exception. This includes guest rooms, restrooms, lobby areas and all other enclosed facilities and areas. Smoking only allowed at gazette smoking area outside the front office / entrance, on guest room balconies, outdoor Main areas.

If a smoking violation occurs in a room, the client will be charged a $300.00 usd non-refundable cleaning fee. We appreciate your cooperation in ensuring that our guests and employees are not subject to secondhand smoke. 

The Hotel’s Management reserves the right to require a guest to leave if he/she is causing a disturbance, annoying other guests or Hotel staff or is behaving in an unacceptable manner. It is agreed that the guest will conduct him/herself in a respectable manner and will not cause any nuisance or annoyance within the hotel premise. 

We provide housekeeping service everyday between the hours of 9am-6pm. 

The Hotels also has the right to request any guest to vacate his/her room or other areas of the hotel forthwith, without previous notice and without assigning any reason whatsoever, and the guest shall be bound to vacate when requested to do so. 

Nothing herein above shall continue or be deemed to constitute, or create any tenancy or sub-tenancy, or any other right to interact in the hotel premises or any part of portion thereof, in favor of any Guest or resident or visitor, and the Management shall always be deemed to be in full and absolute possession of the whole of the hotel premises. 

Guest are requested to observe, abide by, confirm to and be bound by all Jamaican laws and Government rules and regulations in force from time to time. 

Using photographs and video’s taken in hotel for commercial or public purposes is illegal. We require adequate notice and the appropriate approval be given to allow the hotel to approve/disapprove.

General Policy

Ocean Cliff Hotel Negril has a zero-tolerance policy in which it will refuse to admit or refuse service or accommodation in the hotel or may remove a person who: while on the premises of the hotel acts in an obviously intoxicated or disorderly manner, destroys or threatens to destroy hotel property, or causes or threatens to cause a public disturbance; or refuses or is unable to pay for the accommodations or services. 

Ocean Cliff Hotel Negril may limit the number of persons who may occupy a particular guest room in the hotel and will only allow registered guests to use its facilities. 

A person who negligently or intentionally causes damage to the hotel or any furniture or furnishings within the hotel, shall be liable for damages sustained by the hotel staff, including the hotel’s loss of revenue resulting from the inability to rent or lease rooms while the damage is being repaired. 

OCEAN CLIFF HOTEL NEGRIL MANAGEMENT RESERVES TO ITSELF THE RIGHT TO ADD TO, OR ALTER OR AMEND ANY OF THE ABOVE TERMS, CONDITIONS AND RULES WHICH ARE A PART AND AN ABSTRACT OF THE LODGING ACT.

Questions?

Contact us at 876-640-0070 or email – [email protected] for questions related to refunds and returns.